Support

Send questions and bug reports by email: support@focoapps.dev
You can also use Settings → Contact in the app. For a bug, it helps to include your iPhone model, iOS version, the app version (Settings → Version) and what you were doing.

Frequently asked questions

My Premium purchase does not show

Tap Settings → Restore purchases. You need to be signed in with the Apple ID you used to buy it.

How do I cancel my subscription?

Go to iPhone Settings → your name → Subscriptions. You can also open it from the app under Settings → Manage subscription. If you cancel at least 24 hours before the end of the period, you are not charged for the next period.

Am I charged during the free trial?

No. If you cancel at least 24 hours before the trial ends, you are not charged. If you do not cancel, the yearly price is charged when the trial ends. If you allow notifications, we remind you two days before charging starts.

I want a refund

Apple handles payment, so please request a refund from Apple (Report a Problem).

Can I move my records to a new phone?

No. The app has no account and keeps your records on the device. Subscriptions and the ad removal come back with Restore purchases. Hints are consumable and may not come back.

I want to start over

Settings → Delete all data on this device removes your progress, levels, streak and settings. This cannot be undone.

How do I change ad and data choices?

Change ad consent in Settings → Ad privacy settings. Change tracking in iPhone Settings → Privacy & Security → Tracking. See the Privacy Policy for details.

My daily reminder does not arrive

Check the time in the app under Settings → Daily reminder. Reminders do not arrive if notifications for the app are off in iPhone Settings → Notifications. On days you have already finished your training, no reminder is sent.